Help

Written to answer before you have to write. If your question is not here, [email protected] — a person answers, which sometimes takes a day.

MAXX did nothing with my job

In almost every case, the employer uses recruiting software that MAXX cannot drive yet. Six are covered: Workday, Greenhouse, Lever, Ashby, SmartRecruiters and Oracle Recruiting. An employer that built its own careers site, or that uses iCIMS or Taleo, will not go through.

This is not an outage and there is nothing to retry. Every job pasted without a result is recorded, and the most requested portals are the ones added next: pasting the job is the most useful way to ask.

My computer does not show as linked

MAXX applies from your machine, not from our servers. It must be on, awake and connected. Three things to check, in this order:

• the computer is on and not asleep — a closed Mac does not apply;
• the pairing code had not expired: it only lasts ten minutes, get a new one and run the same line again;
• the log says something: ~/.maxx/poste.log.

An application requested while the machine sleeps is not lost: it goes out when the machine wakes up.

MAXX stopped halfway and is asking me a question

That is on purpose. When a form asks a question whose answer is not in your profile, MAXX stops rather than make something up — an application with a false answer is worse than an application not sent. Answer from the Account page, wherever you are: the answer is written into your profile and the application resumes where it stopped. Next time, the question will not come up again.

I did not get the sign-in link

Check your spam folder. The link is only valid for fifteen minutes and works once: if it has expired, ask for a new one. If nothing arrives after two tries, your email provider is blocking us — write to us from another address.

Does the employer see that it is software?

They see an application filled in from your computer, with your information and your address. MAXX does not pretend to be a human and does not get around any protection: if a portal asks for a verification, the application stops and you finish it by hand. What you declare commits you, as if you had typed it.

How many applications can I send?

As many as you want while your subscription is active: there is no quota. The subscription renews each period; you stop it from the Account page (or the iPhone Settings for an in-app purchase), and access runs until the end of the period already paid.

Getting a refund

If you have just bought and MAXX has sent almost nothing, the refund is immediate from the Account page, with no reason needed and no need to write to us. After that, or if the service really ran, write to us: cases where it did not work properly are refunded — that is a legal guarantee and it is not negotiable.

Deleting my account

Account page, at the bottom (on the site: Account menu; in the app: Profile → Settings → “Delete my account”). It is immediate and permanent. You can first download everything the service holds about you, in the same place.

Where is my CV?

In your MAXX account, encrypted in transit and hosted by our provider — that is what lets your phone be enough to apply — and on your computer if you installed the app there. You download and delete it from the Account page. The details are on the Privacy page.