Terms of sale
These terms govern the sale of access to the MAXX service, published by Maxx AI. They are accepted before payment and may be saved or printed.
1. What is sold
MAXX sells a right to use the service for a period of time, not a number of applications. Three plans are offered: thirty days, three months, twelve months. During the period purchased, usage is not capped. When it ends, access stops and nothing is charged: this is not a subscription and there is no automatic renewal. Taking a plan again is a new, voluntary purchase.
2. What is not sold
MAXX is a best-efforts service. No interview, no employer reply and no job is promised. Employer portals are third-party sites that their publishers change without notice: a form may stop being fillable, and an account may be refused or suspended by the employer. These events are not attributable to the publisher.
3. Account and machine
Access requires an account identified by an email address, and software installed on the user's computer. That computer is what fills in the forms. The user is responsible for the accuracy of the information they have sent to employers; declaring a false degree or a false work authorisation is their sole responsibility.
4. Price and payment
Prices are shown in euros, including all taxes for a consumer. The applicable VAT is that of the buyer's country of residence and is calculated at the time of payment. Payment is made by card through Stripe Payments Europe; the publisher never receives or stores any card number. An invoice is emailed after payment.
5. Immediate performance and right of withdrawal
The service is provided as soon as payment is made. Under articles L221-18 et seq. of the French Consumer Code, the buyer has fourteen days to withdraw, unless they expressly asked for performance to begin before the end of that period and acknowledged that they would then lose their right of withdrawal. This express request is collected through a checkbox, not pre-ticked, before payment opens, and its date is kept. A buyer who does not tick that box cannot pay.
A buyer who has not made that request has fourteen days from payment to withdraw by simply emailing [email protected], and is refunded within fourteen days, less what has already been used.
6. Service failure
Independently of withdrawal, the legal guarantee of conformity applies. If the service does not work and the publisher does not restore it within a reasonable time after being notified, the buyer may ask for the contract to be terminated and the unused portion refunded.
7. Suspension
The publisher may suspend an account, without refund, in case of clearly fraudulent use: applications on behalf of a third party without their consent, knowingly false information, attempts to bypass portal protections, or resale of access. Suspension is notified by email with the reasons.
8. Term and termination
The contract ends when the plan expires. The account and its data can be deleted at any time from the Account page, which ends the contract without refund of the remaining time, except in the cases set out above.
9. Personal data
How data is processed is described on the Privacy page, which forms an integral part of these terms.
10. Complaints and mediation
Any complaint should be sent to [email protected]. If no solution is found within sixty days, a consumer may refer the matter free of charge to the consumer mediator: the one whose details are available on request at [email protected]. The European online dispute resolution platform is also available at consumer-redress.ec.europa.eu.
11. Governing law
These terms are governed by French law. Consumers keep the benefit of the protective provisions of the country where they habitually reside.