Terms of sale
These terms govern the sale of access to the MAXX service, published by MAXX, 3666 Rue Jeanne-Mance, Montréal (Québec) H2X 2K5, Canada. They are accepted before payment and may be saved or printed.
1. What is sold
MAXX sells a subscription: a right to use the service for a period, not a number of applications. Two weekly plans are offered: one starts with three free days, the other is charged at sign-up. Each plan's price and the amount charged each period are shown before payment. Writing and editing your CV is free, without a subscription; everything else (search, tailored CV, applications, tracking, messages) requires an active subscription.
Free trial. The plan with a trial gives access to the whole service for three days with no charge. The payment method is saved when the trial starts; unless it is cancelled before the three days end, the plan's price is then charged automatically, and every week after that. The trial can be cancelled at any time, in two taps, from the Account page (website) or iPhone Settings (App Store), with no charge at all. A free trial is offered only once per person.
The subscription renews automatically at the end of each period, at the same price and for the same length, until it is cancelled. Each renewal is charged to the saved payment method.
2. What is not sold
MAXX is a best-efforts service. No interview, no employer reply and no job is promised. Employer portals are third-party sites that their publishers change without notice: a form may stop being fillable, and an account may be refused or suspended by the employer. These events are not attributable to the publisher.
3. Account and machine
Access requires an account identified by an email address, and software installed on the user's computer. That computer is what fills in the forms. The user is responsible for the accuracy of the information they have sent to employers; declaring a false degree or a false work authorisation is their sole responsibility.
4. Price and payment
Prices are shown in the checkout currency (US dollars). Any taxes applicable in the buyer's country are shown at checkout before confirmation. On the website, payment is made by card through Stripe; the publisher never receives or stores any card number, and an invoice is emailed after each charge. In the iPhone app, the subscription is sold and charged by Apple under its own terms: managing, cancelling and refunding that subscription is then handled by Apple. A discount shown with a countdown applies to the first charge only; renewals are charged at the regular price shown at checkout.
5. Immediate performance and right of withdrawal
The service is provided as soon as payment is made. Under articles L221-18 et seq. of the French Consumer Code, the buyer has fourteen days to withdraw, unless they expressly asked for performance to begin before the end of that period and acknowledged that they would then lose their right of withdrawal. This express request is collected through a checkbox, not pre-ticked, before payment opens, and its date is kept. A buyer who does not tick that box cannot pay.
A buyer who has not made that request has fourteen days from payment to withdraw by simply emailing [email protected], and is refunded within fourteen days, less what has already been used.
6. Service failure
Independently of withdrawal, the legal guarantee of conformity applies. If the service does not work and the publisher does not restore it within a reasonable time after being notified, the buyer may ask for the contract to be terminated and the unused portion refunded.
7. Suspension
The publisher may suspend an account, without refund, in case of clearly fraudulent use: applications on behalf of a third party without their consent, knowingly false information, attempts to bypass portal protections, or resale of access. Suspension is notified by email with the reasons.
8. Term, cancellation and refunds
There is no commitment beyond the current period. The subscription can be cancelled at any time, in two taps, from the Account page (website subscription) or from iPhone Settings (App Store subscription, at least 24 hours before the period ends). Cancellation takes effect at the end of the period already paid: access stays open until then and nothing more is charged. The current period is not refunded pro rata.
Guarantee: a website subscription is refunded from the Account page, without asking anyone, if claimed within 14 days of payment with at most 20 applications sent, or at any time if no application could ever be sent. A refund ends the subscription.
The account and its data can be deleted at any time from the Account page; a website subscription is then stopped immediately, without refund of the remaining time, except in the cases set out above. Deleting the account or the app does not stop an App Store subscription: cancel it in Settings.
9. Personal data
How data is processed is described on the Privacy page, which forms an integral part of these terms.
10. Complaints and mediation
Any complaint should be sent to [email protected]. If no solution is found within sixty days, a consumer may refer the matter free of charge to the consumer mediator: the one whose details are available on request at [email protected]. The European online dispute resolution platform is also available at consumer-redress.ec.europa.eu.
11. Governing law
These terms are governed by French law. Consumers keep the benefit of the protective provisions of the country where they habitually reside.